TriVium Systems is the industry leader in Call Accounting, Call Management, Phone Billing and
Customer Relationships Management solutions.
A valuable adjunct to communications systems in
Shared Tenant Offices
Technical Support Centers
and in any industry where an easy to use, enterprise level functionality Call Accounting, Sales Force Automation or Customer Relationship Management application would be benefited from an Increase in Revenue, Call Productivity Management, Tracking and Deterring Phone Abuses, and ensuring Complete and Accurate Billing.
By tracking call patterns by date and time, by workgroup or agent, by type and carrier and even by dropped calls, businesses can increase revenue by managing and increasing call productivity. TriVium Systems call accounting reports ensure complete and accurate billing, and can even assist in problems experienced by delayed billing by scheduling auto reports by email.
Call Analyst provides information in order to manage phone expenses and prepare budgets based on accurate usage data. Reports are organized by sales representative, department or by client, and can be generated on demand, making 3rd party billing accurate and timely.
By monitoring abusive and disruptive inbound and outbound calls, Call Analyst helps to enhance security. Managing trunk lines and load balancing are crucial to call centers. Call Analyst is the perfect tool to manage these resources.
If your business relies on phone traffic Call Analyst will assist you in analyzing your usage. It can identify productivity related problems by correlating phone activity with goals. The Sales department can benefit from tracking marketing campaigns.
TriVium is Vertical’s preferred provider of Call Data Reporting Solutions for all their communications platforms.
For a demonstration of the Call Analyst by TriVium Systems
An award winning call accounting software that tracks calls and analyzes information provides many benefits to your company in gaining a clear picture of how your phone system is being used. What is Trivium Call Analyst and how can it help my business?
CallAnalyst Overview Brochure
CallAnalyst Classic Trivium Systems’ award winning CallAnalyst products offers small, medium and large businesses a scalable, reliable and easy to use call accounting solution.
CallAnalyst Classic Brochure
CallAnalyst SX Pro. SX pro offers small businesses an affordable full featured and easy to use call tracking and telephony management system. Available in 25 & 50 Extension Editions offers all the capabilities of Classic Edition Tracks calls and usage.
CallAnalyst SX Pro Brochure
CallAnalyst Enterprise Server. Large enterprise networks deploying Voice Switching and VoIP systems require a level of scalability and sophistication that most call accounting applications cannot provide at a reasonable cost. The Enterprise Server is the most comprehensive and scalable management tool in the market today, collecting and delivering timely and relevant reports across the entire enterprise, whether on a stand alone system, a high call traffic location or is managing several corporate and branch locations across the country or across the globe
CallAnalyst Enterprise Server Brochure
Sonic View. Puts you in control of quality assurance and liability recording related needs. A Real-time, on –demand call recording tool, allows agents the ability to record, note and tag calls for review. Sonic View Brochure
CallAnalyst Traffic Analysis. Offers access to and analysis of important information such as call traffic, call success rate and can help identify expensive or inefficient usage of capacity based on real call data. Analyze by department, group and peak phone usage times. Access bandwidth requirements for VoIP deployments. Determine customer call success rate based on a number of circuits available.
Traffic Analysis Module Brochure