Serving Chicagoland Since 1987

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Vertical Solutions

Small Business Solutions

Small businesses require just as much quality and support in their communications solutions as large conglomerates. However, Comdial recognizes that your needs may be different. That is why our unique solutions meet the needs of your size business. Recognizing that your business is one-of-kind, we offer the right solution for your size, price, and future growth.CONVERSip™ Contact Center Brochure

With the CONVERSip Contact Center, small businesses can experience the advanced communication features once only affordable to large organizations – enhanced customer service, improved productivity, and increased profitability. The CONVERSip Contact Center delivers skills-based routing, unified voice messaging, call recording, and Computer Telephony Integration in a fully integrated, modular design that can be customized to meet the needs of any small business.

DX-80 Brochure

Designed specifically for small businesses, Comdial’s DX-80 Business Communications System provides a complete communications solution to meet these challenges. In addition to offering a comprehensive feature set previously available only on high-end PBXs, the DX-80 also supports an integrated voice mail option based on Comdial’s industry recognized Corporate Office Voice Messaging Software. Together, this combination provides small businesses with a ‘big company’ communications solution at a very affordable price.

FX II Small Office Brochure

The FX II Small Office Edition with Corporate Office is a feature-rich, value-priced business communications system that meets the needs of many businesses. For those businesses that want to get the edge over their competition and improve their operational efficiencies, the FX II Small Office Edition with Interchange is an award-winning solution.

Medium Business Solutions

No matter what the size of your business is, you still require the quality, support, and versatility that Comdial offers. Our communications solutions are designed to improve your productivity, reduce costs, and make your organization run more efficiently, which allows you to focus on your customers.
Your organization depends on its communications infrastructure. Our communications solutions are designed to improve your productivity, reduce costs, and make your organization run more efficiently, which allows you to focus on your customers.

CONVERSip™ Contact Center

The CONVERSip Contact Center is an integrated communications solution with feature-rich applications that are flexible enough to meet the business and customer service needs of any enterprise. Its integrated management and information tools, combined with skills-based routing, unified voice messaging, call recording, and Computer Telephony Integration, make this solution ideal for increasing productivity and enhancing customer satisfaction. Brochure

FX II Brochure

The FX II business communications system affordably meets the needs of single and multi-site offices with 20 to 400 employees. By networking FX II systems, your company can project a unified image to your customers. It unites a full range of real-time call control, sophisticated messaging, unified communications, and workgroup call center capabilities into one powerful communications platform.

MP5000 Media Platform Brochure

Culminating generations of development and real-world customer experience, Comdial has developed an advanced media platform solution that delivers robust communication services to small and medium-sized enterprises that, until now, have only been available to large corporations. The CONVERSip MP5000 Media Platform is an evolutionary business communications solution with market-proven functionality and reliability. Whether you are a new Comdial customer or an existing one, MP5000’s hybrid architecture lets you choose how and when to leverage its Internet standards-based VoIP communications.

Large Enterprise Solutions

Comdial offers the right communications solution, no matter what the size of your business. With a traditional or converged solution, you can immediately take advantage of the increased productivity, reduced costs, and improved customer service that your business needs. With our new, easy to install convergence solutions, your entire organization can enjoy the benefits of a unified communications solution.

Large enterprises with a distributed office environment, branch offices, or retail locations, require a communications system that meets the needs of both corporate and the local office. Comdial offers solutions for individual offices as well as solutions that tie multiple offices together, creating one unified communications network.

CONVERSip™ Contact Center Brochure

The CONVERSip Contact Center can dramatically increase the efficiency of any distributed call center environment. Its integrated management and information tools, combined with skills-based routing, unified voice messaging, call recording, and Computer Telephony Integration, make this solution ideal for meeting the communication challenges of large enterprises today and into the future.

FX II Brochure

Comdial’s FX II all the powerful features you need for a distributed communications network. By offering your enterprise easy integration of branch offices and telecommuters, expansion options for a range of office sizes, and fully integrated IP support, the FX II meets the communication challenges of business today and into the future.

MP5000 Media Platform Brochure

The CONVERSip MP5000 Media Platform is an evolutionary business communications solution with market-proven functionality and reliability. Whether you are a new Comdial customer or an existing one, MP5000’s hybrid architecture lets you choose how and when to leverage its Internet standards-based VoIP communications. Now your business will have more than one form of communication available with this powerful business solution.

Interchange Communications Suite Brochure

Interchange Communication Suite provides a fully integrated communications platform that supports a powerful array of applications, features and capabilities, all designed to meet your company’s needs and enhance your operations. It delivers a robust set of standard features addressing the requirements of most businesses, while optional modules such as Call Center, Call Recording, and Interactive Voice Response enable you to customize Interchange to meet more advanced requirements today and into the future.

Government and Education Solutions

Comdial’s solutions are tailored to meet the needs of government and education, where safety, security, functionality and reliability are of the utmost importance. With a comprehensive product line that is easy to deploy and maintain, we are committed to producing high-technology products with the manufacturing excellence and quality design that customers know and trust. Our solutions are backed through a national network of experienced channel partners, customer support and technical expertise, ensuring that you receive the personalized attention that your organization deserves.

CONVERSip™ Contact Center Brochure

Quickly and efficiently addressing the changing needs of governmental and educational agencies can be a complicated process, where customer service is paramount. The CONVERSip Contact Center is a complete solution designed to meet these needs. With integrated management and information tools, skills-based routing, unified voice messaging, call recording, and Computer Telephony Integration, this powerful solution will dramatically improve the efficiency and productivity of your institution.

DX-80 Brochure

Government and education need solutions to reduce costs and increase efficiency without depleting the budget or destroying existing infrastructure. Communications are critical to governmental and educational organizations. Designed specifically to meet these evolving needs, Comdial’s DX-80 Business Communications System provides a complete communications solution. Comdial offers the right technology to meet your diverse needs. With our unique, flexible communications solutions that can grow with your governmental and educational needs, we simultaneously reduce your costs and improve your efficiency.

FX II Brochure

In a constantly changing economy, today’s government and education face serious challenges. With budget deficiencies and greater accountability, comprehensive solutions are needed for agencies to move forward while reducing total costs, implementing efficient programs and maintaining public trust. Comdial knows that governmental and educational organizations need a flexible solution that can grow and change, as your technology requirements evolve. Our FX II has all the powerful features you need with the capability to migrate towards more powerful technology in the future. The FX II meets the communication challenges of business today and into the future, while increasing the efficiency and productivity of your institution.

MP5000 Media Platform Brochure

Governmental and educational organizations need access to information to make informed decisions. The CONVERSip MP5000 Media Platform supports government and education by providing solutions to effectively build and deploy rich communications and improve organizational communications. The CONVERSip MP5000 Media Platform is designed to increases productivity while reducing costs. It is an evolutionary business communications solution with market-proven functionality and reliability. The MP5000 is a solution that ensures cost reductions, minimal downtime, and allows you to build on your institution’s existing infrastructure.
Interchange Communications Suite Brochure

In today’s ever-changing economic climate, streamlining communication and improving the bottom line is essential to government and education. Communications platforms for governmental and educational institutions are an indispensable tool to manage communication and improve performance. Interchange Communication Suite provides a fully integrated communications platform that supports a powerful array of applications, features and capabilities.

COMDIAL TRIVIUM CallAnalyst

In March 2005, Comdial announced its strategic partnership with TriVium Systems to offer TriVium’s award-winning CallAnalyst Solution Suite. CallAnalyst is the industry leading call accounting and tele-management solution for Voice Switching and VoIP platforms. It offers unique solutions for small, medium and large enterprises helping end customers quickly generate detailed or summary reports to measure productivity, manage local and long distance usage, monitor phone abuse, and perform traffic analysis or trend studies. It also enables customer billing and telecom infrastructure management with ROI calculations related to VoIP migration.


TriVium Call Analyst Overview

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